Frequently asked questions

General Questions

Q1: What is Rola Prime Fleet?
A: Rola Prime Fleet is a professional car and bus hire service based in Arusha, Tanzania, offering reliable and comfortable transportation for town trips, city-to-city transfers, and airport transfers.

Q2: Which areas do you serve?
A: We serve Arusha and surrounding areas, including Kilimanjaro, Moshi, Dar es Salaam, and other major cities in Tanzania. We also provide airport transfers for Kilimanjaro International Airport, Arusha Airport, and other regional airports.

Q3: How can I contact Rola Prime Fleet?
A: You can contact us via phone at +255 689 127 189, email info@rolaprimefleet.com, or through our contact form on rolaprimefleet.com.

Booking & Reservations

Q4: How do I book a vehicle?
A: You can book a vehicle directly on our website via the booking form, call us, or send an email with your travel details and preferred vehicle type.

Q5: Can I book a trip in advance?
A: Yes, we recommend booking in advance, especially during peak tourist seasons, to ensure vehicle availability.

Q6: Do you offer group bookings?
A: Yes, we provide vehicles suitable for both small groups and large groups. Our fleet includes premium vans and mid-sized buses ideal for group travel and safaris.

Services & Vehicles

Q7: What types of vehicles are available?
A: Our fleet includes premium vans, mid-sized buses, and other well-maintained vehicles suitable for town trips, city-to-city transfers, and airport transfers. Many buses feature pop-up roofs for a better safari experience.

Q8: Are your vehicles safe and well-maintained?
A: Absolutely. All our vehicles are regularly serviced and inspected to ensure safety and comfort for every journey.

Q9: Do you provide airport transfers?
A: Yes, we offer prompt pickups and drop-offs to Kilimanjaro International Airport, Arusha Airport, and other regional airports.

Pricing & Payments

Q10: How much does it cost to hire a vehicle?
A: Pricing depends on the vehicle type, distance, and duration of the trip. Contact us directly for a personalized quote.

Q11: What payment methods are accepted?
A: We accept cash, bank transfers, and mobile payments. Payment details will be provided during booking confirmation.

Additional Questions

Q12: Can I customize my travel itinerary?
A: Yes, we can tailor trips to meet your schedule, preferred stops, and sightseeing requests.

Q13: Are your drivers experienced?
A: Yes, all our drivers are professional, licensed, and knowledgeable about the local routes and attractions.

Q14: What if I need to cancel or reschedule my trip?
A: Please contact us as soon as possible to discuss cancellation or rescheduling. Terms may vary depending on the booking.